Privacy and Cookies Policy
Effective Date: [12-08-12025]
Company Name: Web Travel Services Ltd
Website: [www.webtravelservices.co.uk]
Registered Address: [106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP]
Company Number: [05098001]
Contact Email: [sales@webtravelservices.co.uk]
Contact Phone: [07702 254659]
1. Introduction
At Web Travel Services Ltd ("we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy and Cookies Policy outlines how we collect, use, disclose, and safeguard your personal data when you use our website or services.
2. The Data We Collect
We may collect and process the following categories of personal data:
a. Information You Provide:
- Full name
- Contact details (email, phone number)
- Travel preferences and booking details
- Payment information (handled via secure third-party providers)
- Special requirements (e.g. dietary, accessibility)
b. Information Collected Automatically:
- IP address
- Browser type and operating system
- Pages visited and duration
- Referral URLs
- Cookies and similar tracking technologies (see Section 7)
3. How We Use Your Data
We process your personal data for the following purposes:
- To process and manage travel bookings
- To communicate with you about your enquiries or reservations
- To provide customer support
- To personalise your website experience
- To send marketing communications (if you’ve consented)
- To comply with legal and regulatory requirements
4. Legal Basis for Processing
We rely on the following lawful bases under UK GDPR:
- Contractual necessity – to provide travel-related services
- Consent – for optional marketing and non-essential cookies
- Legitimate interests – to improve our services and website functionality
- Legal obligation – to comply with applicable laws and regulations
5. Sharing Your Information
We may share your personal data with:
- Travel service providers (e.g. airlines, hotels, car hire companies)
- Payment processing services
- IT support and hosting providers
- Legal or regulatory authorities (if required by law)
We do not sell or rent your personal data to third parties.
6. International Transfers
If your personal data is transferred outside the UK (e.g. to overseas suppliers), we will ensure appropriate safeguards are in place, such as:
- UK adequacy decisions
- Standard Contractual Clauses (SCCs)
7. Cookies Policy
We use cookies to enhance your experience, analyse traffic, and deliver relevant content.
a. What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help us understand your behaviour and preferences.
b. Types of Cookies We Use
Cookie Type |
Purpose |
Retention |
Necessary |
Enable core site features (e.g. navigation) |
Session |
Analytical |
Measure website usage and performance |
Up to 12 months |
Functional |
Remember settings and preferences |
Up to 6 months |
Marketing/Tracking |
Provide personalised offers and ads |
Up to 12 months |
c. Managing Cookies
You can manage cookie preferences via your browser settings. For more details, visit www.allaboutcookies.org.
8. Data Retention
We retain your data only as long as necessary:
- Booking and payment data: up to 7 years
- Customer service correspondence: up to 2 years
- Marketing preferences: until you unsubscribe or withdraw consent
- Cookies: as described in Section 7
9. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, please contact us at sales@webtravelservices.co.uk].
10. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- SSL encryption
- Firewall and access control systems
- Staff training and internal policies
- Regular data audits
11. Third-Party Links
Our website may include links to external sites. We are not responsible for the privacy policies of such websites. Please check their policies independently.
12. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated effective date. Where appropriate, you will be notified by email.
13. Contact Us
If you have any questions or requests regarding this policy, please contact:
Web Travel Services Ltd
Registered Address: [106 Wenallt Rd, Rhiwbina, Cardiff, CF4 6TP]
Contact Email: [sales@webtravelservices.co.uk]
Contact Phone: [07702 254659]
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